Travel terms and conditions

Thursday, 28 March 2013 20:32


Tickets can be bought on this site, from the certified travel agencies or purchased on-board. Payment methods accepted on are:

  • - Pay on board: tickets bought on board cannot be changed and are non-refundable but they could be cancelled until one hour before bus departure.
  • - PayPal: tickets bought using Paypal cannot be changed, cancelled and are non- refundable. Payment must be done at the time of booking using a credit card or the PayPal account. There's no need to have a PayPal account to pay.


Low cost tickets are regular tickets sold at discounted fares. They cannot be changed and are non-refundable. Moreover:

  • - The number of available low cost tickets is limited and changeable according to days and routes;
  • - Low cost tickets can be purchased using PayPal or from the certified travel agencies;
  • - Low cost fares are not cumulative with all other discounts.

In order to get the discounted ticket, please select “low cost” among the different discount options in the drop-down menu on the booking page. This option is subject to availability.


Tickets cannot be transferred and are valid for the day and the route to which they are related. In case of cancellation of journey due to passenger guilty, refund and extension of ticket validity are not allowed.


Strictly one item of baggage per passenger weighing up to 20kg with maximum dimensions of 50cm x 35cm x 25cm is permitted. It will be placed in the luggage compartment. Extra/oversized baggage will be accepted for a fee of €5. Baggage is not covered by insurance therefore there is no compensation in the event of loss or damage.


Prontobus shall not be responsible for any losses or damages to baggage abandoned on board by the passengers. There is left luggage/baggage storage facility at Prontobus garage. Baggage and luggage items can be stored up to 1 month at passengers’ disposal. In order to pick up the baggage passengers must prove their property.


Passengers must compensate for all damages caused to vehicles, objects and buildings belonging to Prontobus.


Schedule can be modified without notification. Prontobus is not responsible for connection lost because of any delays or mistakes in schedule, even if they have been published, pointed out in this communication or in those done by other companies. Passengers must be informed by travel agencies about the need to be at the bus stop at least 10 minutes before departure.


Transport of small animals is allowed if they are kept in a box and if they are made inoffensive using appropriate means (i.e.: dogs wear the muzzle, etc). Animals can be transported buying a special ticket at a special price (50% off the regular fare). The traveller who asks for moving animals and their owner away cannot be refunded but could ask for a ticket change.


The transportation of any explosive and flammable substance, toxic substance, or any other dangerous object is forbidden.


Prontobus reserves itself the right to modify at any time terms, conditions and fares of this price list.